Understanding the Warranty Policies of Mang Kosme

Have you heard that Mang Kosme is taking over the online shopping world by selling around 10,000 units in the Philippines in just a few months? Yep, you read that right! These are the number of units that vanished off our shelves and found new homes. 

But hold onto your seats because this is just the beginning of the ride! This September, Mang Kosme’s Mega Bodega Sale is returning to provide you with super appliances that come with super savings. For those of you who missed out on snagging their dream appliances, it’s time to gear up for some revenge shopping.  

While you’re at it, it’s also extremely important to familiarize yourself with our warranty policies and other essential information for you to conquer the shopping world of Mega Bodega Sale. To keep you up to date, here's everything you should know about our warranty provisions! 

Product Condition   

You might ask, "What’s the difference between Class A and class B products?" To help shed light on this frequently asked question, Class A products are those you can find in malls and other retailers. These products are 100% in compliance with quality control measures and selling standards. 

Class B products are also brand new, authentic and fully functional appliances with minimal aesthetic imperfections such as minor panel discolorations, small dents and scratches and other minor aesthetic flaws. Class B products are sold on an ‘As is, where is,’ basis. That is to say, aesthetic imperfections are not covered by your warranty.   

Mang Kosme also offers Class B2 units at much lower prices! Class B2 products are pre-owned (used for more or less than a month), may have major dents or scratches, have system repairs, and have no box. Nevertheless, these appliances remain fully functional.   

Quality Inspection and Product Returns   

Rest assured that all appliances have undergone quality inspection before we send them out to customers. However, for refrigerators, air conditioners, and washing machines that are proven to be defective by our authorized service center, returns can be made within 7 days of receipt.   

Meanwhile, small appliances that are proven to be non-functional can be returned within 3 months from the day of receipt. Please take note that your unit must only be serviced by our accredited service center. Otherwise, the warranty will be void.   

Warranty Coverage  

For a more detailed overview of the warranty coverage, check out the chart below:

Summing it up, we know that investing in appliances is a substantial purchase. With that said, we would like to assure our Ka-Bargain Hunters that Mang Kosme won’t leave you hanging. Our dedicated after-sales service team will attend to your concern as swiftly as we can.  

For any issues encountered with your purchase, you may reach out to Mang Kosme and one of our assigned representatives will happily assist you.